Murrmann, Suzanne: search on Z-Library

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1

Development and validation of the hospitality emotional labor scale

Kay Hei-Lin Chu, Suzanne K. Murrmann

Journal:

Tourism Management

Year:

2006

Language:

english

File:

PDF, 193 KB

english, 2006

2

An Investigation of the Relationships among Employee Empowerment, Employee Perceived Service Quality, and Employee Job Satisfaction in a U.S. Hospitality Organization

He, Ping, Murrmann, Suzanne K., Perdue, Richard R.

Journal:

Journal of Foodservice Business Research

Year:

2010

Language:

english

File:

PDF, 173 KB

english, 2010

3

Employee leasing: An alternative staffing strategy

Bvsan Murthy, Suzanne K. Murrmann

Journal:

The Cornell Hotel and Restaurant Administration Quarterly

Year:

1993

Language:

english

File:

PDF, 967 KB

english, 1993

4

When we are onstage, we smile: The effects of emotional labor on employee work outcomes

Kay H. Chu, Melissa A. Baker, Suzanne K. Murrmann

Journal:

International Journal of Hospitality Management

Year:

2012

Language:

english

File:

PDF, 508 KB

english, 2012

5

The effect of cultural orientation on the service timing preferences of customers in casual dining operations: An exploratory study

Cherylynn Becker, Suzanne K. Murrmann

Journal:

International Journal of Hospitality Management

Year:

1999

Language:

english

File:

PDF, 68 KB

english, 1999

6

Organizational Justice as a Mediator of the Relationships Between Leader-Member Exchange and Employees' Turnover Intentions

Lee, Hyung-Ryong, Murrmann, Suzanne K., Murrmann, Kent F., Kim, Kyungmi

Journal:

Journal of Hospitality Marketing & Management

Year:

2010

Language:

english

File:

PDF, 185 KB

english, 2010

7

Job seeker gender and its relationship to work-related attributes

Vest, Jusanne M., Murrmann, Suzanne K.

Journal:

International Journal of Hospitality Management

Year:

1992

Language:

english

File:

PDF, 699 KB

english, 1992

8

Cultural context orientation and recruitment message strategy: Evidence from hospitality students in the United States and Taiwan

Yen, Chih-Lun (Alan), Singal, Manisha, Murrmann, Suzanne K.

Journal:

Journal of Human Resources in Hospitality & Tourism

Year:

2016

Language:

english

File:

PDF, 675 KB

english, 2016

9

Buying centers: Who chooses convention sites?

J.Dana Clark, Catherine H. Price, Suzanne K. Murrmann

Journal:

The Cornell Hotel and Restaurant Administration Quarterly

Year:

1996

Language:

english

File:

PDF, 1.26 MB

english, 1996

10

The research design used to develop a high performance management system construct for US restaurant managers

Kevin S. Murphy, Suzanne Murrmann

Journal:

International Journal of Hospitality Management

Year:

2009

Language:

english

File:

PDF, 187 KB

english, 2009

11

Moderating effects of gender and organizational level between role stress and job satisfaction among hotel employees

BeomCheol Peter Kim, Suzanne K. Murrmann, Gyumin Lee

Journal:

International Journal of Hospitality Management

Year:

2009

Language:

english

File:

PDF, 221 KB

english, 2009

12

Planning and implementing an effective downsizing program

Joe C. Hutchinson, Suzanne K. Murrmann, Kent F. Murrmann

Journal:

International Journal of Hospitality Management

Year:

1997

Language:

english

File:

PDF, 1.07 MB

english, 1997

13

Characteristics and outcomes of grievance arbitration decisions in hospitality firms

Suzanne K. Murrmann, Kent F. Murrmann

Journal:

International Journal of Hospitality Management

Year:

1997

Language:

english

File:

PDF, 933 KB

english, 1997

14

New York Restaurant Industry

Green, Claudia G., Bartholomew, Pat, Murrmann, Suzanne

Journal:

Journal of Travel & Tourism Marketing

Year:

2004

Language:

english

File:

PDF, 911 KB

english, 2004

15

The Influence of Context Orientation on Job Seeker Perceptions of Recruitment, Person-Organization Fit, and Job Application Intention in the Hospitality Industry

Yen, Chih-Lun (Alan), Murrmann, Suzanne K., Murrmann, Kent F.

Journal:

Journal of Human Resources in Hospitality & Tourism

Year:

2011

Language:

english

File:

PDF, 177 KB

english, 2011

16

Prior Experience Satisfaction and Subsequent Fairness Perceptions Within the Service Experience

Severt, Denver, Tesone, Dana, Murrmann, Suzanne

Journal:

Journal of Hospitality & Leisure Marketing

Year:

2006

Language:

english

File:

PDF, 662 KB

english, 2006

17

Dining in the City: Server Behaviors, Time Preferences, and the Effect of Urbanization in Restaurants

Baker, Melissa, Murrmann, Suzanne K., Green, Claudia

Journal:

Journal of Foodservice Business Research

Year:

2013

Language:

english

File:

PDF, 180 KB

english, 2013

18

Exploring Culinary Graduates’ Career Decisions and Expectations

Yen, Chih-Lun (Alan), Cooper, Caroline A., Murrmann, Suzanne K.

Journal:

Journal of Human Resources in Hospitality & Tourism

Year:

2013

Language:

english

File:

PDF, 143 KB

english, 2013

19

International labor markets and the migration of labor forces as an alternative solution for labor shortages in the hospitality industry

Choi, Jeong‐Gil, Woods, Robert H., Murrmann, Suzanne K.

Journal:

International Journal of Contemporary Hospitality Management

Year:

2000

Language:

english

File:

PDF, 217 KB

english, 2000

20

EDITORIAL COMMENTS

Murrmann, Suzanne, Green, Claudia, Kandampully, Jay

Journal:

Journal of Foodservice Business Research

Year:

2003

Language:

english

File:

PDF, 45 KB

english, 2003

21

Transient Bactericidal Defect of Peripheral Blood Phagocytes from Children with Acute Lymphoblastic Leukemia Receiving Craniospinal Irradiation

Baehner, Robert L., Neiburger, Rochelle G., Johnson, Douglas E., Murrmann, Suzanne M.

Journal:

Boston Medical and Surgical Journal

Year:

1973

Language:

english

File:

PDF, 794 KB

english, 1973

22

A Proposed Research Agenda for the Refinement of the High Performance Work System Construct in the U.S. Restaurant Industry

Murphy, Kevin, Dipietro, Robin, Murrmann, Suzanne

Journal:

International Journal of Hospitality & Tourism Administration

Year:

2007

Language:

english

File:

PDF, 254 KB

english, 2007

23

The Influence of Career Stages on Professional Association Meeting Attributes

Price, Catherine H., Murrmann, Suzanne K., Clark, Dana

Journal:

Journal of Hospitality & Leisure Marketing

Year:

1998

Language:

english

File:

PDF, 927 KB

english, 1998

24

An Exploratory Study of Human Resource Management Practices and Business Strategy in Multi-Unit Restaurant Firms

Ishak, Nor Khomar, Murrmann, Suzanne K.

Journal:

Hospitality Research Journal

Year:

1990

Language:

english

File:

PDF, 585 KB

english, 1990

25

Union Membership Trends and Organizing Activities in the Hotel and Restaurant Industries

Murrmann, Suzanne K., Murrmann, Kent F.

Journal:

Hospitality Research Journal

Year:

1990

Language:

english

File:

PDF, 576 KB

english, 1990

26

The Effect of Individual Attributes on Student Preferences for Industry Specific Employment

Murrmann, Suzanne K., Vest, Jusanne Wttzer

Journal:

Hospitality Research Journal

Year:

1990

Language:

english

File:

PDF, 516 KB

english, 1990

27

Employee Attitudes Toward a Nonunion Grievance Procedure and Their Influence on Unionization

Murrmann, Suzanne K., Murrmann, Kent F.

Journal:

Hospitality Research Journal

Year:

1992

Language:

english

File:

PDF, 500 KB

english, 1992